Last updated: 2026. This policy is a general template and has not been reviewed by legal counsel — treat it as a starting point, not a compliance guarantee, before relying on it for a live business.
Information we collect
- Account details: name, phone number, email address
- Delivery information: delivery and pickup address, preferred delivery window
- Payment information: processed by our third-party payment provider — we do not store full card numbers
- Usage data: pages visited and interactions on this site, collected via Google Analytics (gtag.js)
How we use it
- To process and deliver your luggage rental booking
- To communicate about your order, delivery, and return
- To improve the site and our delivery operations
- To send occasional offers, only if you've opted in
Third parties
We share information with the minimum set of third parties needed to fulfil your order: payment processors, delivery partners, and analytics providers (Google Analytics). We do not sell personal information to advertisers.
Cookies & analytics
This site uses Google Analytics to understand how visitors use the site. You can opt out using your browser's cookie settings or a browser extension that blocks analytics scripts.
Your rights
You can request a copy of the data we hold about you, ask us to correct it, or request deletion, subject to what we're legally required to retain (e.g., transaction records). Contact us to make a request.
Data retention
We retain booking and transaction records for as long as required for accounting and legal purposes, and delete account data on request once there's no active rental or outstanding balance.
Contact us
Questions about this policy or your data: hello@luggageonrent.com.